Policy

Jennifer Busking

Policy


CUSTOMER CARE 

All jewels are made by hand with dedication and care. The goal is to deliver you the special piece that you will adore, wear and keep for life.

If you have any inquiries regarding a specific item, please don’t hesitate to contact me.

A lot of the pieces offered in the webshop are made to order, unless stated differently in the product description. Because of this, some pieces can be custom made to your personal size requirements.
Feel free to ask me about this before proceeding to checkout. 


PRODUCT INFORMATION / CARE INSTRUCTIONS

All items are made by hand using various metalsmithing techniques. Due to the organic nature of the designs, each piece is unique and slight variations may occur.

Metals like bronze, silver and brass naturally develop a patina over time due to the influence of light, moist and skin contact (your piece is alive!).
Care for your piece by rubbing the bronze, silver or brass surface with a polishing cloth from time to time. These metals react well to a warm bath of 1/2 cup freshly squeezed lemon juice and 1/2 cup of water. Keep it in for half an hour and clean with a soft cloth.

When not worn, store your jewellery in a dark place free of moist, preferably in a sealed bag. Keep away from chemicals. 


PAYMENT  

All prices in the webshop are listed in EUR. All transactions are done through PayPal. Customers in the EU can also pay by bank transfer. If you wish to do so, please contact us and you will be send the BIC and IBAN code. Orders that haven’t been payed within 10 days will be cancelled.


SHIPPING / PRODUCTION TIME  

On made-to-order items please allow a production time of 2-5 weeks. Your order will be made after payment is received. Once your piece is finished, it will be shipped ASAP.

Items that are ready to ship will be processed once a week, and shipped by Bpost. You will receive an e-mail with your shipping details and tracking code. Delivery times will vary, depending on your destination. If you require expedited shipping, please contact for options.

Shipping costs depend on the item and destination. Please contact us for accurate information on shipping costs to your specific destination. We can not be held responsible for any postal delays, loss or damage in transit. If you wish for your shipment to be insured, let us know before purchasing.

For international delivery, goods may be subject to import duties / taxes / additional handling costs specific to the country of delivery. Please be aware that these charges are at the buyer’s expense. Unfortunately we can not predict the amount, and these costs can not be reclaimed from us. You are kindly invited to verify the customs policy for the country of delivery before proceeding to checkout, to avoid surprises. 


RETURNS / REPAIRS 

Returns are accepted within 14 days of receipt for exchange or shop credit only. Please let us know as soon as possible if you wish to return an item, by mailing the specifics to info@jenniferbusking.com. Returns without a prior notification e-mail will not be accepted. You acknowledge that you bear all risks and costs regarding the shipment of your return.

Once the item has arrived to us in perfect, unworn condition and in the original packaging, you will be send a replacement or have acces to the shop credit worth the same retail value as your returned item.
The returning item remains the customer’s responsibility until the item is received by us.
Please note that sale items can not be returned.

A repair service is offered for a fee depending on the nature of the repair. Contact for more details, as each case will be handled individually. 


PRIVACY  

Your personal information will never be shared with other parties. Your information is treated confidentially and will only be used for administrative purposes regarding the order and shipment of the item. You have the right to request access to your personal information at any time and to correct any inaccurate data.

These Terms and Conditions may be adjusted over time so we kindly invite you to visit this page again when browsing our website in the future.


All content © 2019 Jennifer Busking